Refund policy

Return & refund policy 

Thank you for choosing Orwind.com for your My India products. We are committed to providing you with high-quality and unique items that celebrate the spirit of India.
Please read this policy carefully before making a purchase, as it outlines our strict no return, no refund policy. By placing an order on Orwind.com, you acknowledge and agree to the terms stated below.
1. No Returns:
We do not accept returns for any products purchased on Orwind.com. Once an order has been processed and shipped, we are unable to accommodate any requests for returns. We encourage you to carefully review product descriptions, images, and any available sizing charts or other relevant information before finalizing your purchase. If you have any questions about a specific product, please do not hesitate to contact our customer support team before placing your order.
2. No Refunds:
Similarly, we do not offer refunds for any purchases made on Orwind.com. All sales are final. This policy applies to all circumstances, including but not limited to:
 * Change of mind
 * Incorrect product selection by the customer
 * Products not meeting personal expectations
 * Minor variations in color, size, or craftsmanship that are inherent to handmade or artisanal items.
3. Damaged or Defective Items:
In the unlikely event that you receive a damaged or defective item, please contact our customer support team within 24- 48 hours of receiving your order. To expedite the process, please provide clear photographic evidence of the damage or defect along with your order number and a detailed description of the issue.
Upon verification of the damage or defect, we will, at our sole discretion, explore options for resolution, which may include a replacement of the exact same item (subject to availability). Please note that even in the case of a damaged or defective item, a refund will not be issued.
4. Cancellations:
Once an order has been placed and payment has been processed, we are generally unable to accommodate cancellations. Please ensure the accuracy of your order before submitting it.
5. Exceptions:
This no return, no refund policy applies to all products sold on Orwind.com, unless explicitly stated otherwise in specific product descriptions or promotional materials. Any exceptions will be clearly communicated at the time of purchase.
6. Contact Us:
If you have any questions or concerns regarding this policy or a specific order, please contact our customer support team at purchase@orwind.com. We are here to assist you and ensure a positive shopping experience.
By proceeding with your purchase on Orwind.com, you signify your understanding and agreement with this No Return, No Refund Policy.